Terms of Service

Introduction

Welcome to Kiihela! These Terms of Service ("Terms") govern your use of the Kiihela application ("the App") provided by Kiihela ("the Company"). By accessing or using the App, you agree to comply with these Terms. Please read them carefully.

Kiihela is dedicated to empowering users by providing insights into their financial lives and offering ways to improve their financial literacy and relationship with money. These Terms outline the rights and responsibilities of users when using our services.

If you have any questions about these Terms or our services, please contact us at [email protected].

Acceptance of Terms

By accessing or using the Kiihela application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use the App.

You must be at least 13 years old to use the App. By using the App, you represent that you are at least 13 years old.

Your continued use of the App signifies your acceptance of these Terms. The Company reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes. Your continued use of the App after any modifications to these Terms constitutes acceptance of those changes.

Description of Services

The Kiihela application ("the App") provides users with insights into their financial lives by analyzing SMS data and allowing them to classify transactions into specific categories for future use. Our goal is to empower users to make informed financial decisions and improve their financial literacy.

Updates and Modifications

The Company regularly updates and modifies the services provided by the App to improve functionality, enhance user experience, and add new features. Updates typically occur on a weekly basis to ensure users have access to the latest improvements and enhancements.

User Accounts and Registration

To access the services provided by the Kiihela application ("the App"), users must create an account through our mobile app. During the registration process, users are required to provide the following information:

• Email address
• Phone number
• Full name
• Password

Account Security

The security of our users' accounts and credentials is of utmost importance to us. To ensure the security of user accounts:

• User passwords are encrypted before being stored in our database. No one, including the Company, has access to the plaintext passwords.
• All communication between the mobile app and our servers is encrypted to protect user data from unauthorized access.

Account Termination

Users have the option to delete their accounts directly through the app. Additionally, users can request data deletion by contacting us through the website. Upon account termination or data deletion request, we will take reasonable steps to remove the user's personal data from our systems, subject to any legal obligations we may have to retain certain information.

User Responsibilities

As a user of the Kiihela application ("the App"), you agree to the following responsibilities:

• Compliance: You are responsible for complying with all applicable laws and regulations while using the App.
• Accurate Information: You are responsible for providing accurate and up-to-date information during the registration process and throughout your use of the App.
• Account Security: You are responsible for maintaining the security of your account and credentials.
• Prohibited Activities: You agree not to engage in any prohibited activities while using the App.

Prohibited Activities

While using the Kiihela application ("the App"), you are prohibited from engaging in the following activities:

• Tampering: Do not attempt to tamper with or modify the App in any way that could disrupt its functionality or compromise its security.
• Interference: Do not interfere with the communication or operation of the App.
• Unauthorized Access: Do not attempt to access or use any other user's account or personal information without their explicit consent.
• Unauthorized Sharing: Do not share any user's information or personal data obtained through the App without their explicit consent.

Privacy Policy

The use of the Kiihela application ("the App") is subject to our Privacy Policy which outlines how we collect, use, and protect your personal information. By using the App, you acknowledge that you have read, understood, and agree to the terms of our Privacy Policy.

Termination

Users may terminate their accounts and access to the Kiihela application ("the App") at any time by deleting their account through the App's settings or by contacting customer support.

The Company reserves the right to terminate or suspend user accounts and access to the App at its sole discretion, without prior notice or warning, if users violate these Terms of Service or engage in any prohibited activities. Termination may occur upon detection of such violations.

Consequences of Termination

Upon termination of a user account, all associated data and information will be promptly deleted from our systems, except for any data that may need to be retained for legal or compliance purposes.

Disclaimers

The Kiihela application ("the App") is provided on an "as is" and "as available" basis. Your use of the App is at your own risk. The Company makes no warranties, expressed or implied, regarding the availability, accuracy, reliability, or suitability of the App for any purpose.

Indemnification

You agree to indemnify and hold harmless Kiihela and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from or related to your use of the Kiihela application ("the App") or your violation of these Terms of Service.

Governing Law and Dispute Resolution

These Terms of Service and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of Kenya.

Any dispute, controversy, or claim arising out of or relating to these Terms of Service, including the breach, termination, or validity thereof, shall be resolved by arbitration in accordance with the Arbitration Act (Cap. 49) of the Laws of Kenya. The seat of arbitration shall be Nairobi, Kenya. The language of the arbitration shall be English.

Alternatively, either party may choose to bring legal proceedings in the courts of Kenya, which shall have exclusive jurisdiction over any disputes arising under these Terms of Service.

Modifications to Terms

The Company reserves the right to modify or amend these Terms of Service at any time. Any modifications or amendments to these Terms will be effective immediately upon posting.

Users will be notified of any changes to these Terms via email or through the App's messaging system. It is your responsibility to review these Terms periodically for changes. Your continued use of the Kiihela application ("the App") after any modifications to these Terms constitutes acceptance of those changes.

Contact Information

For any inquiries or support related to the Kiihela application, please contact us at:

• Email: [email protected] (Retrobie)
• Email: [email protected] (Kiihela)
• Mailing Address: Nairobi, Kenya

Effective Date

These Terms of Service were last updated on 2024-08-06.